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Please check our FAQ guide below and If you require any further help please don't hesitate to contact us.
The booking process is easy, quick, and secure. By entering the departure and destination location, you'll see a list of vehicles to choose from: just select the one that meets your needs and preferences. Finally, just enter all required details regarding the transfer. The confirmation email you will receive will contain instructions for the meeting, payment terms, and the emergency contact number.
Private transfers can be entirely customized to meet your specific requirements. If you need multiple stops, please include the details in the 'comments and instructions' section of the booking module. We will respond as necessary if an adjustment to the fare is required.
If you are unable to locate the airport or your intended destination, please reach out to us for a quote.
We recommend selecting a pick-up time that is at least two hours in addition to the estimated travel duration prior to your flight's departure. The estimated travel time can be found on the vehicle selection booking page.
We recommend that you book at your earliest convenience to avoid any last-minute complications.
Yes, most reservation's details can be easily changed by yourself directly by accessing the LOGIN section, or you may contact us any time.
Yes, as per Terms & Conditions rules.
All needed information regarding the meeting point are provided within the booking confirmation email/voucher. At the airport, your driver will be waiting for you in the arrival lounge, holding a sign with your / given reference name.
To ensure a smooth journey, please do not carry more luggage as specified at booking time. The booked vehicle might not have sufficient space, and it is prohibited to place luggage on the seats. You have the flexibility to update your reservation at any time to select a different vehicle that better suits your requirements.
In the unlikely and very rare situation where you are unable to find your driver, it is important that you remain at your current location. Do not leave the designated waiting area, as this could complicate the situation further. Instead, make sure to contact the emergency phone number provided in your reservation confirmation email / voucher.
Flight monitor service is inclued in the service. The pick-up time will be based on the actual flight landing time.
Your driver will take you to the address specified in your booking.
No, unless you have booked a shared transfer. You can be sure you are booking a private vehicle as they are classified as “private transfer”.
The price shown in your reservation confirmation is fully inclusive except for the tip which is optional.
Yes, all payment options are available just before submitting the reservation.
We require a valid credit card as security to retain your reservation, just like booking hotel rooms and many other travel services, even if you plan to pay with cash.
Our pricing is all-inclusive, meaning there are no hidden fees. However, if you feel that the driver has provided a good service service, you are welcome to offer a tip at your discretion.
If you require a payment receipt or invoice, please make sure to request it when you are making your booking by including your request in the "special request" section.